Teeth grinding frustration January 23, 2006
I am dealing with people who couldn’t find their bums with both hands if they were signposted!
The vendor is supposed to deal directly with the support guy and anything that requires a third party should come through me. So here’s the phone discussion I just had:
Vendor - Nicky, can you get R (support guy) to do this on only these machines.
Nicky - R thinks it doesn’t matter and he can do it from the central machine. You should have a talk to him about why it needs to be specific machines.
Vendor - Can you ask him to do it on the specific machines…
Nicky - I already have and he thinks it doesn’t matter. You need to explain why it does matter to him directly.
Vendor - It matters because …
Nicky - No, don’t explain it to me. I don’t understand this stuff and, if he has any questions, I’m just going to have to ring you back. It’s really much better if you talk to him directly.
Vendor - But if you tell him …
Nicky - Deal with R directly. Anything you need from anyone else, come to me. Let me know when you have any progress. But anything you need R to do, talk to him. Don’t come through me, it’s a waste of time.
The vendor sounded a little put out by the end of this conversation.
btw - our production problem is still not fixed. that’s what the above exchange is about.
personally I just like to think of how they’ll cope when you are gone. Especially since redundant is a word with a very specific meaning.